Refund Policy

Last updated: 20 September 2026

This policy explains when we refund a paid plan on ADC Ready, operated by Enjoy Software Pty. Ltd. (ABN 14 655 355 098). It sits alongside our Terms & Conditions.

1. Try before you buy

Every account can practise one scenario twice, free and without payment details, so you can hear the AI patient and read a full assessment before you spend anything. We recommend using the free trial first.

2. Full refund within 7 days, if the plan is unused

If you ask within 7 days of buying a plan and you have not used it, we refund it in full.

A plan counts as used once any roleplay on it has lasted a minute or more. Shorter roleplays, roleplays that never connected, and free trial roleplays do not count, so a quick look around or a dropped connection never costs you the refund.

The 7 days run from the time of purchase. For the 1-Week Sprint, that covers the whole plan.

3. After that

Once 7 days have passed, or once the plan has been used, we do not refund change of mind, unused days, or time you did not get around to using. Plans are a single payment for a period of access, not a subscription, so there is nothing to cancel.

4. If something goes wrong on our side

If a fault in the Service stops you practising, tell us. We will fix it and make up the lost time, usually by extending your plan.

5. Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded. If a service is not supplied with due care and skill, or is not fit for its purpose, you may be entitled to a remedy, including a refund. We consider every such request on its merits.

6. How to request a refund

Email support@adcready.com.au from the address on your ADC Ready account, and tell us which plan you bought and when. You can also call +61 413 255 117.

We answer refund requests within 2 business days. Approved refunds go back to the card or payment method you used.

7. How refunds are paid

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so refunds are issued through Paddle and may take a few days to appear on your statement. Paddle's own buyer terms may give you further rights, including a withdrawal right within 14 days of purchase where the product has not been used.

If you think a charge is wrong, please contact us before asking your bank to reverse it. We can almost always sort it out faster.

8. Contact

Enjoy Software Pty. Ltd. (ABN 14 655 355 098)
support@adcready.com.au
+61 413 255 117